We believe in the quality and craftsmanship of our products so much that we guarantee
them with a ten year warranty. This warranty covers defects in materials and construction, which means, if it is our fault, we will fix or replace it for free. The warranty does not cover damage due to negligence, misuse, or abuse.
Not sure which category you fall in?
If your product is damaged during normal, intended use due to material/hardware defects such as broken or missing rivets, snaps, clasps, etc., and/or construction defects such as tears, separations, holes due to faulty stitching, construction, or adhesion, it is covered.
If any of the above occurrences happen due to poor judgement or unfortunate luck on your end it is not covered.
Examples include, but are not limited to:
- you forgot your it on a park bench and it got rained all day/night
- you decided to carry Swootzie, your toy poodle, in your handbag
- you got pushed in a pool while holding your bag or wearing your product
- your kid decided it would be a good canvas for his/her marker drawing
- your fur baby chewed or marked it as it’s territory
- you decided to try your morning cereal in your molded bowl
- you forgot to remove your mason jar sleeve before washing the jar
etc, etc, etc...
You get the point. (We hope you do anyway)
30 Day Money-Back Guarantee
We understand that purchasing tangible products online can be daunting because they can not be physically inspected before their purchase. So, if you purchase a Goddess of the Moon Leatherworks product and decide it is not what you expected, i.e. too small/big, darker/lighter color, thinner/thicker material, contact us within 30 days of receipt of the product and we will accept it back with a full refund.
We will refund 100% of the purchase price (including sales, discounts, and promotions) upon receipt and inspection of the product(s). The refund will not cover the return shipping costs.
If the item(s) have been damaged, altered, or modified, they should not be returned and will not refunded.
If you return an item within 30 days for a refund, and, upon inspection, we decide the item has been damaged, altered, or modified, we will not issue a refund, and the item will only be returned to you if you pay the required shipping costs.
The Character of Leather**
Here is something important to remember about leather. It is an organic material with natural variations in color, texture, thickness, and weight. This is especially true for the
vegetable-tanned leather that we dye in-shop. Even if we use the same dyes, finishes, and hides to make products, they will not be identical. For you, this means if you order more than one of the same product in the same color, they are not guaranteed to be exactly the same.
Also, leather hides often have markings such stretch marks, bugs bites, scars, and brands. We will always do our best to ensure the best visual appeal of our products, but, because we have a strong appreciation for the individual story of each hide, we reserve the right to create products using leather that has markings that celebrate its distinctive characteristics.
Last, leather will change as it ages. This is especially so for vegetable-tanned leather. Our leather products will often darken, soften, wrinkle, shine and/or wear in time, especially with heavy usage. Seeing leather age is not only a wonderful process to witness, but, because leather can soften and re-mold itself under to the warmth, friction, and body oils your repeated touch, also to facilitate. There are steps that can be taken to bring out the best of the process:
Protect vegetable-tanned leather with a water protectant and conditioner at least once a year. Be sure to test an inconspicuous spot before completely going for it. For suede, make sure to only use products specifically made to protect suede.
Protect chromium-tanned leather with a water protectant and conditioner about every 1 to 2 years.
We are not able to exchange any of our items at this time. This policy is temporary. We apologize for any inconvenience.